Frequently Asked Questions
Everything you need to know about your next Kona adventure.
How do I determine the right bike frame size for me?
We provide a comprehensive sizing guide on each product page. Generally, size is determined by your height and inseam measurement. If you are between sizes, we recommend sizing down for more technical control or sizing up for increased stability.
Does my Kona bike come fully assembled?
Bikes shipped directly to consumers require some assembly, typically involving the handlebars, front wheel, pedals, and seatpost. We highly recommend having a professional bicycle mechanic perform the final safety check and tuning.
What is the warranty policy on Kona frames?
Kona offers a limited lifetime warranty on most aluminum and steel frames for the original owner, provided the bike is registered within three months of purchase. Carbon frames typically carry a three-to-five-year warranty.
What is your return policy for bikes and gear?
Unused items in original packaging can be returned within 30 days of delivery. Please note that bikes must be in new condition and may be subject to a restocking fee if they have been assembled or ridden.
Do you offer international shipping?
Currently, we ship to most regions across North America and Europe. For other international destinations, please use our Dealer Locator to find an authorized Kona retailer in your country.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.